Refund policy

Return & Refund Policy

Thank you for shopping with us.
We want you to be fully satisfied with your purchase. Please read our policy carefully before placing an order.

Return Policy

We accept returns within 14 days of receiving your order.
After 14 days from the delivery date, we cannot accept returns or issue refunds under any circumstances.

To be eligible for a return, your item must meet all of the following conditions:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

If your return does not meet these requirements, it will not be approved.

How to Start a Return

To initiate a return, please contact us at hsrmarketing@hotmail.com within 14 days of receiving your order.
We’ll provide a return shipping label and instructions on how and where to send your package.

⚠️ Important:

  • We only communicate through email at hsrmarketing@hotmail.com.

  • We do not offer phone or social media support.

  • Returns sent without prior approval will not be accepted.

Refund Policy

Once we receive and inspect your returned item, we’ll notify you if your return has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or card issuer to post the refund.

  • If more than 15 business days have passed since your refund was approved, contact us at hsrmarketing@hotmail.com.

Refunds are only issued for approved returns.
We do not offer refunds for any other reason or beyond the 14-day return period.

Refunds and Returns Will NOT Be Accepted For the Following Reasons

We do not accept returns or refunds if:

  • You no longer want the product (“I don’t like this product”)

  • You ordered the wrong item, color, or size

  • You claim the item doesn’t look like the picture (minor color or lighting differences may occur)

  • You changed your mind after receiving your order

Please review all product details carefully before placing your order.

Damages and Issues

Please inspect your order immediately upon delivery and contact us at hsrmarketing@hotmail.com if:

  • Your item is defective or damaged, or

  • You received the wrong product

We will evaluate your case and make it right if the issue is confirmed.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items (e.g., special orders or engraved products)

  • Personal care or hygiene products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Exchanges

If you wish to exchange an item, please return the original product (if eligible) and place a new order once your return is approved.

Shipping Policy

We currently ship only within the United States (USA).
Orders with addresses outside the U.S. will not be processed.

Contact Us

For any questions about returns, refunds, or exchanges, please contact us at:
📧 hsrmarketing@hotmail.com